Emails are an important part of any business. But the most important part of email marketing is ensuring that your emails get to where they should be: in the inbox of your customers.
Otherwise, even the best-written email will be absolutely useless.
That’s why, in this article, we’ll show you why WooCommerce may not be sending emails to your customers. Next, we will teach you how to definitively fix WooCommerce email problems.
Why is WooCommerce not sending emails?
There may be many reasons why WooCommerce does not send emails to your customers. This may include emails for new orders, order cancellations, payments and so on.
Here are some of the main reasons why WooCommerce is not sending emails:
- Email Settings: Sometimes WooCommerce email settings are not enabled and that’s why you and your customers don’t get your emails.
- Unprocessed payment: When payments are not processed, slovenia phone number data WooCommerce does not send emails. This is because your payment method is not accepting new payments or because you are manually approving the status of an order.
- SMTP authentication issue: WooCommerce is a WordPress plugin and all WordPress emails are sent through web hosts. Some email servers do not trust this method. In this case, your WooCommerce emails are sent to the spam/junk email folder and your customers may never see them.
Now that you know the two main reasons why your WooCommerce emails are not being sent, let’s look at how to fix WooCommerce email problems.
Correction of WooCommerce email problems
Above, we indicate the email problems that may block WooCommerce emails for you and your customers. We will solve these problems one by one and fix the problem that WooCommerce does not send emails.
Step 1. Configure the email settings of WooCommerce
Before we set the email settings, you should understand the process of working the WooCommerce emails.
WooCommerce divides your new orders into three categories: pending order, payment processing, and completed order.
This works step by step, how to optimize an anchor text correctly? and WooCommerce must send an email whenever the order status changes.
However, when your email settings are not set correctly, WooCommerce does not send emails to you or your customers. To fix this email issue, you need to access WooCommerce” Settings in the WordPress admin area.
From there, you need to click on the Emails tab. This will display all the email templates that WooCommerce must send in changing the order status.
Step 2. Fix the WooCommerce payment status issue
For every order you receive in your online store, WooCommerce sends multiple emails about changing the order status.
This includes when payment is processed.
WooCommerce also displays status next to each order. If the status of the order is Processing, it means that the payment has been charged and everything is right.
However, facebook users when the order status shows outstanding payments or anything else, WooCommerce is not sending emails and you need to correct the problem manually. Visit the WooCommerce “Orders” page in your WordPress admin area.
Next to each order, please note the Status column and you will see the status of the order. If something different from Processing is written, then there is a problem.
Step 3. Install and configure the WP Mail SMTP plug-in
Not receiving emails yet?
In this case, your emails are going to the spam folder. But this doesn’t look professional, and your emails should go directly to customers’ inbox.
To solve this problem permanently, you need to install and activate the WP Mail SMTP plugin. For more details, see our guide on how to install a WordPress plugin.After activation, you need to go to the WP Mail SMTP” Settings page in the WordPress admin panel.
First, you need to add your WP Mail SMTP license key. You can get the license key in your WP Mail SMTP account.
Click the Verify Key button to continue.
After successful verification, you need to scroll down to the Mailer section. It shows several SMTP services to send WooCommerce emails.
You should select a recommended WP Mail SMTP service that works seamlessly with transactional emails. In your WooCommerce store, you will send many transactional emails, and the courier service can help with this.
Step 4. Send a test email and activate the email record
Now that email issues have been resolved, you can visit the Email Test tab in the top navigation menu and send a test email to verify that WP Mail SMTP is in action.
WP Mail SMTP also offers an email registration option. Once activated, you can track the content of your email, including personal details, passwords, order details and more.
As your business grows, it can put an extra load on your servers. We recommend disabling this feature a few days after WooCommerce starts sending emails to you and your customers without any error.
That’s all for now. We hope this article has helped you know why WooCommerce is not sending emails and how to fix WooCommerce email problems.
If you want to protect your online store from hackers, brute force attacks, and plugin vulnerabilities, see the guide on how to protect your WooCommerce site.